Frequently Asked Questions
What payment methods do you accept?
During the checkout process on our website you can select the following secure payment methods:
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- PayPal
- Shop Pay
- UnionPay
- Visa
Do you offer free shipping?
Yes, we offer free shipping within the United Kingdom!
How long will it take to receive my order?
Below you will find the average delivery time of all our packages:
Order cutoff time: 17:00 (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
Transit time: 7 to 8 days, delivered Monday to Friday.
When will I get paid after returning my product?
Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method.
How can I track my order?
We will e-mail you a tracking code. You can track your order using our Track Your Order.
Do you ship internationally?
No, we only ship our products to the United Kingdom.
What if I receive a defective or wrong product?
If you receive a defective product, or receive the wrong product please contact us as soon as possible. You must provide us with photographic evidence. We will then ensure that you receive a good product free of charge to replace the damaged product. If you need to return the defective product to us, we will cover these costs.
What is the process for exchanging a product?
Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.
What is the return shipping cost?
You are responsible for paying the shipping costs for returning any items (except for defective or incorrectly received items).
Contact:
Boutique Name: Dealora
Address: Staringstraat 28h, Amsterdam, North Holland, 1054 VR, The Netherlands
E Mail: info@dealora.co.uk
Tel: +31619233562
Customer service hours:
Monday to Sunday: 9:00 AM to 5:00 PM
(GMT) Greenwich Mean Time (London)
We aim reply to your e-mail within 1 day