Shipping & Delivery Policy

Processing & Shipping

• Orders are processed within 1-2 working days (Monday - Friday).
• Once dispatched, shipping takes approximately 7-8 working days (Monday - Friday).
• You will receive a confirmation email after placing your order, followed by another email with tracking details once your order has shipped.

Order Cut-Off Time

• Orders must be placed before 16:00 to be processed within the stated timeframe.

Delivery Information

• We offer free delivery on all orders within United Kingdom.

Delays

• Your order should arrive within 7-8 working days (Monday - Friday).
• If it hasn’t arrived within this period, please allow an extra 3 working days before reaching out.
• Should further delays occur, contact us at info@dealora.co.uk for assistance.

Cancellations

• If you need to cancel an order, please email us at info@dealora.co.uk as soon as possible.
• Cancellations cannot be processed once the order has already been prepared for dispatch.

Damaged or Incorrect Items

• If you receive an incorrect or damaged item, we sincerely apologize.
• Please email photos of the issue to info@dealora.co.uk and we will promptly resolve it by sending you the correct item.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.